Console gamers rejoiced when Sims 3 made its way to the scene in October 2010. More and more console gamers, however, are starting to experience a file-corrupting bug that renders their games useless creating a larger and larger user base that wants answers from EA.
Updated: February 25, 2011 with a link to FixTheSims.com
Updated: May 19, 2011 – A recent title update has been added to console versions that is supposed to address the issue. We will make contact with those affected to confirm.
In what feels like cruel and unusual punishment. There appears to be a bug that will destroy all your efforts in your Sims’ lives and is damaging enough to make you want to bang your head against the wall for days.
What is the bug?
When you save your game the screen will freeze. After 10 seconds you will notice your entire console is frozen. This has been confirmed for both Xbox 360 and PS3. When you load your game you can play as long as you want, but if the game attempts to auto-save or if you try to manually save the game will freeze. Some extreme cases report the game becoming completely broken and unplayable.
It is undetermined on what actually triggers the bug at this time. It seems EA (Electronic Arts) is about as in the dark as we are. It seems to ultimately hit when you’ve likely already put considerable time into the game.
What’s happening now
What you should know is news of this game-breaking bug is spreading like wildfire. Enraged gamers are posting in online forums for both consoles as well as EA demanding a patch to be made to not lose their hard-earned work.
The troubling news is it seems because EA is unsure on what is causing the problem they cannot give any real details to its very volatile community.
How has EA responded?
EA’s responses have been categorized into three responses:
- EA has suggested to check the game disc or console. Possible causes are clearing your cache, installing the game to the hard drive, deleting or moving the save files or restoring your gamer profile.
- EA “is aware” of the issue and is “looking into it.”
- Forum moderators and support have stated they “understand your frustration, as a gamer myself,” and will forward the problem to developers.
The community has heard one of these three responses for several months, and there hasn’t been any formal timeline on when to address the issue. Since paid DLC has become available before this has been patched or addressed, gamers have become increasingly angry.
What can you do
As always – save often. You don’t know when something could happen to damage your game.
If you want to contact EA, show your support for a patch or share your story check out these options:
- Visit the EA forums and let them know what you’ve experienced. Be detailed. Tell them what you’ve done, tried and expect from EA. Be as calm and descriptive as possible. It will likely get you a better response.
- There is an iPetition available for jilted gamers. Sign your name and share your story with like gamers. Share the petition everywhere.
- Share your story here! Comment below and let us know if you or someone you know has experienced the same issue.
- Share this story! Gamers like yourself may have experienced the same problems or should be informed. A patch comes when a problem is considered wide-scaled or affects the majority of users.
- There is a website dedicated to this problem with ways you can assist in informing and putting pressure on EA to fix the problem. FixTheSims.com was made by Mr XBob himself, and it’s a great place for information.
Electronic Arts is likely waiting to see if this has affected the majority of their Sims 3 gamers. Similar to an iPhone technical problem, a recall, patch or any update has to be proven to effect a strong user base.
The bottom line is to continue to report to EA the problem as well as sharing your story and findings to other gamers.
Have you experienced this bug? Share your story!